how to shop ~ returns. refunds & exchanges
Ensuring that our customers are 100% satisfied is of the utmost importance to our team. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition.
Making a Return
If you want to return a product to us for refund or exchange, you can do so through Australia Post. Email us on firstname.lastname@example.org or phone on 0061 439 515 474 and we will email you a Returns number and form. Ensure that you enclose the Returns form with all relevant details filled out and send this with the returned item in an envelope, satchel or box suitable for mail transport.
For returns, use this address:
Nature Play Australia 2002 Pty Ltd
5 Cockatoo Court
Nature play can process a refund whether you are in Australia or overseas. We will credit your credit card
The amount refunded will depend on the reason for the return. If you have received:
- a damaged product or the wrong product, we will be happy to refund both the product and delivery costs after receipt of returns by us. ( Please contact us first)
- a product that you no longer wish to purchase, only the product cost can be refunded
To complete an exchange, include the name, variety and cost of the new product you require and a Returns form. If there is a difference in the price of the products involved in the exchange, please tell us how we should refund or charge you.
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